State Farm® Insurance Agent Ryan Connor

"Why have an office when y'all do absolutely nothing to help your customers? This office and insurance company is the worst office and insurance company I have ever used. Ryan Connor is not trustworthy. Don't trust him or his employees. Let me correct you, Ryan. Your employee was supposed to start my insurance with State Farm on February 13th. Obviously, you forgot our conversation that I had with you concerning the fact that your employee was incompetent and didn't start it the day I requested and made payment. As a reminder to you (and I think this substantiates my claim that you're untrustworthy) I called to discuss this with you because I was involved in that accident 1 day after your employee incorrectly started my coverage. My question to you then was, would State Farm cover me if I had been in an accident between 02/13 - 02/19 because your employee made a mistake. In fact, I made sure y'all went back and started my home insurance & auto insurance on the 13th, because I did not want to have a gap in my coverage. Your suggestion or recommendation was to leave the gap in coverage for home and auto and "save me some money." I thought that was completely unprofessional, but that's why I said you should not be trusted. Maybe a better description would be a dishonest person. Either way, people shouldn't trust you. And secondly, "demanded" might be a stretch, but asked a representative to help me would be my description. This is actually my point of why your customer service is so lackluster. Your employee told me she couldn't do anything. That SF's claim department needs a direct answer from me. She said she couldn't help me. I'm sorry everyone; I'm used to other insurance companies actually helping when you need them. Ryan and SF will gladly accept payments with a smile, but if you actually have a claim, good luck getting any help. I did shut the door because I had to make sure I didn't slam it shut, lol. Finally, so everyone knows the whole story, I switched from Allstate and asked Ryan's employee to do an "apples to apples" comparison and give me a quote. Allstate includes jewelry in their home owners coverage and SF does not. Did the SF agent say anything? Nope! But I guess that's why SF was cheaper! You get what you pay for. Thank you, Ryan. I would greatly appreciate you transferring me to another SF office because there's no point going in to talk to anyone in your office! Too bad you couldn't turn this business opportunity around after the initial rough start like you hoped. This whole experience with you, your representatives and SF have been the worst experience ever with an insurance company."

"Ryan and the staff are inviting and very helpful. The office is in a great location and is easy to locate. Ryan makes sure customers have the insurance that meets our needs and he genuinely cares about protecting his customers. Highly recommend Ryan and his entire team."

"I stopped by their office to get a quote on my car. I was very happy with how I was treated by the staff. The agent that helped me was named Sam and she took her time to get me a fair quote and walk me through extra options tailored to me. The rates were very good and their customer services helped me find my new agent!"

"Ryan has always been a pleasure to work with. His knowledge of the industry cannot be compared! His staff explains coverage in a way that everyone will understand exactly what their limits of coverage are. Sam is a pleasure to work with! She has always gone above and beyond the call of duty to ensure her customer's are taken care of. Thank you Ryan and Team for your hard work and dedication to your customers!"

"Ryan Connor- State Farm Insurance Agency are very professional & knowledgeable. All of the staff I've encountered are top notch & so friendly. In an economy where everything is going up in price, they go above and beyond to help you understand the why. The entire staff makes you feel like family and the personal birthday calls are the icing on the cake... figuratively speaking of course. Highly recommend... give them a call. What are you waiting for?"

"John Van Goethem, who works with Ryan Connor at Statefarm has been absolutely amazing when it comes to helping me with my Auto/Insurance Policies for the past few years. I have been in a few accidents and had to deal with the headaches that come with filing claims, however, John always makes it so easy for me to get through it with ease and clear knowledge of how the whole process works. He is very quick to answer my calls, texts, and questions about anything. He is even more knowledgeable than most when it comes to adjustments in claims because he previously worked in that field. Hands down... I highly recommend to anyone looking for an agent who is personable and really cares about customers...going with John/Ryan Connor Team. They are the best!"

"I have been a customer of State Farm since 2003 when I lived in Detroit, Michigan. When I moved to Cedar Park, Texas, in 1990, I met John at Ryan Conner's office. The first conversation moved like we had known each other for years and every conversation since has been like we've always known each other. He got me set up with the insurance that I need, insurance for the apartment where I rent and my jewelry."

"As the old saying goes “ find something you love doing and you will never work a day in your life”. That is true with Ryan and the crew. They love what they do. Most often I work with John. I can not tell you how good it is to talk with John about a seemingly difficult to understand issues and walk away with plain spoken honest advice to help me make a decision. Thank you John! Your help and advice is always appreciated. -For InValuable Experience Being Unique Compassionate Kind and Sincere-"

"Really like these people! Jon has gone above and beyond to get me all the coverage I wanted at the best possible price. He is very informative and honest. It is nice to have such a knowledgeable person who you can rely on to give you honest insurance advice. Then there is Erin, she is so nice and informative as well. Always on top of things and so polite. Erin called me when saw a problem with my account and got it fixed before it affected my coverage and she also called to wish me a happy birthday. Great place. Great people!!"

"Our business has worked with the Ryan Connor State Farm office for over 5 years. We have been extremely pleased with the level of customer service over the years with various team members from this location. John has been a bright star this year for helping me with business insurance and has kept up the line of communications open by calling and checking up on us. John has provided us with a 5-star stellar attitude and level of confidence that I would recommend anyone looking for a new agent, should consider this great team!"

"So I've been on this Earth for a bit and have dealt with a lot of different insurance agents. I've had both car and home claims across multiple states. I've been in Central TX now for four years and as what usually happens when you move, you take on a new agent at someone else's recommendation. Let me be that recommendation for you. I have thoroughly enjoyed my experiences with Ryan and his staff. I ask a lot of questions. A lot of them are probably stupid. I always get back a quick answer from a friendly member of his staff. The big one though happened a few weeks back when a friend of mine suggested I probably had hail damage from the June storm. State Farm got an inspector out very quickly, assessed the damage and I had a money in my bank within a few days. My roof was fixed the following week and the remainder of the claim was in my bank two days after completion. I couldn't believe how smooth the process was. Now I'm sitting on my deck enjoying a nice pineapple beverage and admiring my new roof. No stress at all. Now, your mileage may vary but Ryan and his staff really are concerned about me as a customer. If you're new to the area or are just looking for a friendly agency that, quite frankly, is really on the ball, give Ryan and his great staff a chance."

"Well, here we go with garbage excuses as to why we are raising your rates with no clear-cut explanation.....but hey, let's compare homeowners insurance to buying eggs! This place and company has become just as ridiculous as any other major insurance company around. 0 out of 5 stars if I could...........EDIT....I did not hang up on anyone. I stated that I was not entertaining the conversation anymore because I was asking specific questions about my policy pertaining to the cost of certain parts of the homeowners cost and was not getting any answers, so I was not going to continue asking the same questions while getting an answer that did not make much sense and seemed to be a standard answer. I also said I would look at other companies because the cost did not match the value of the policy."

"John is absolutely amazing to work with! He is so knowledgeable and responsive! Of course, I’ve always had great service when dealing with anyone in Ryan Connor’s office, but John really went a step further and impressed me. I’ve been a customer of Ryan Connor’s office for 15-20 years because his team provides the best customer service."

"I had a recent spat with some hail (and lost). It had been a long time since I made a claim, so I needed to familiarise myself with the process. Knowing that I was unfamiliar with the process, the staff were extremely patient and helpful. Being in the service industry all my life, I keep an eye out for teams or persons who go "outside their box" to help. Each of the staff at Ryan Connor State Farm Agency I encountered did just that and, in doing so, earned my continued loyalty to their service."

"My daughters car was recently hit in a parking and no information left (so a hit a run). Called up Sam Maddux and she got a claim started and followed us through process. She helped answer all the questions. Highly recommend Sam and the whole Ryan Connor State Farm team. Sam even called after the repairs to make sure it was done and to see if I needed anything else."

"Byron Tippie reviewed our Renters and Auto policy and was able to beat the rates and coverage from our previous company. He was straight up with us. Very knowledgable and generous with sharing information and tips about insurance coverage. Thank you, Brian & Gigi Simmons"

"Byron Tippie has been my insurance agent with State Farm since I bought my house in Burnet. I have worked with other insurance companies, and none of them compare with Byron’s personalized attention to my insurance needs. Byron made sure I have the right amount of coverage on my home and car; it’s a good feeling to know my house and car are protected. Byron is personable, kind, professional, and an all-around great guy! Love!"